There are three payment methods. Please select the one that suits you.
1. CREDIT CARD
Regarding the payment by Credit Card, we cooperate with Alpha Bank, who guarantees for the high security level of the transactions. The acceptable cards are Visa, Mastercard, Maestro, American Express, Diners. We also accept payments via Masterpass digital wallet.
2. BANK DEPOSIT
You can transfer the amount for your purchase, to our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account. Our bank account details will be send it to you after you choose “Bank Deposit” as payment method.
The online store of Aliv Nature accepts payments through Paypal. Paypal is the safest and internationally recognized payment gateway. You can use this portal or having an account with this by either using your credit card. Utilizing your credit card ensures maximum security of card transactions.
The Web page www.alivnature.com uses protocol SSL of Alpha Bank to secure the online commercial transactions. In this way all the information of the credit card is encrypted, so that it may not be read or changed while transferred on the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet.
Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
1.SHIPPING IN GREECE
Your orders are shipped through the courier company (DHL or ACS) and the delivery takes 1-3 business days.
2.SHIPPING IN EUROPE
All validated orders are sent on working days (Saturday, Sunday and holidays are not counted in the shipping time). Alivnature.com is not responsible for any delay in delivery, due to reason imponderables. Once you order, we process your order and we inform you about the exact delivery time in your area.
The products need 5-7 business days for delivery by using the economy delivery and 1-3 business days by using the Express delivery.
Shipments in Europe are carried out by DHL.
3.SHIPPING OUTSIDE EUROPE
Currently, we only deliver special orders and big quantities in costumers outside Europe. If you are interested in something like this, don’t hesitate to contact our staff via an email at email@example.com and we will be happy to help you.
The shipping cost is different for each region, as well as for any additional kg.
Orders worldwide are completed only after the customer has paid by credit/debit card through Alpha Bank, Paypal or bank transfer in our account.
All prices include VAT.
INTERNATIONAL SHIPPING COSTS
You can see our international shipping costs here.
Unfortunately, at alivnature.com we do not accept returns. Due to the fact, that our goods are mostly foods and safety is our number one priority, we cannot accept returns. If you are facing any problem or need more information about you purchase, please contact us on firstname.lastname@example.org and our staff will help you find the best possible solution.
The copyright of this site belongs to Aliv. The republishing, the reproduction, full, partial or summary or paraphrase or adapt the content of the site by any means electronic, mechanical or photocopying, without prior written permission, are prohibited. Indicative and without limitation, are the intellectual property of the company, the title of this online site web, the images, the logo, the badges, the software and any database can be used by the Company for the operation of this page, the texts, the graphics, the visual presentation, the layout of the website, the sounds used etc. In any event, and with prejudice to the above, the member / user has the right to inform third parties (notably through e-mail, Facebook, twitter etc.) for products available through the website.
When calling our website, the following information is stored by default in the server log files.
- The page from which the file was requested – Referrer URL
- The name of the file
- The date and time of the request
- A description of the type of web browser / browser version and operating system used
- Host name of the accessing computer
The stored data are evaluated exclusively for internal statistical purposes and do not allow us to draw any conclusions about your person.
What we collect
We may collect with your consent the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies, we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: We use your information to provide our products and services and to optimize and protect our websites.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send with your consent promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided to us.
- From time to time, we may also use your information to contact you for market research purposes if you have consented to it. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests if you have consented to it.
With your consent we use your self-entered data to respond to your contact request / message and for our advertising.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Data usage when registering for the shop – customer account
We collect personal information if you voluntarily provide it to us as part of your order, when contacting us (for example, by contact form or e-mail) or when opening a customer account.
When ordering goods through our shop, you have the choice of whether you want to register with us as a customer, or to order without registration. If you want to register as a new customer, we store your collected customer data for future orders. By registering with us, you will be able to shop faster by logging into your password-protected customer account, know the status of your orders at any time and always have an up-to-date overview of your previous orders.
If you want to order without registering, you will have to re-enter your data for each additional order.
Which data are collected, can be seen from the respective input forms.
We use the data provided by you exclusively for the execution of the contract and processing of your requests. After the final answer to your inquiry, complete processing of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the tax and commercial retention periods.
The deletion of your customer account is possible at any time and can be done by sending a message to us.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use the following cookies in our eshop:
1) Absolutely necessary cookies:
The technically necessary cookies are essential to the proper operation of the site, allowing the customer to browse and use its functions. These cookies do not recognize the individual identity of the Customer. Without these cookies, our site can not provide effective user / client functionality. In addition, these cookies allow the site to remember the customer’s choices such as font size, shopping cart, wish list etc.
2) Google Analytics
Our e-shop alivnature.com uses Google Analytics cookies to estimate the number of users who visit our site and especially for statistical purposes. In addition, these cookies allow you to measure and analyze how users navigate our Site. This information allows our site to continuously improve its services and the purchasing experience of the users of the Site.
On our site, we have activated the anonymity of Google Analytics IPs under a relevant law on personal data (GDPR).
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.google.com/dlpage/gaoptout
3) Social Networks cookies
Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks.
The Customer / user can enable, disable, or even completely erase cookies through the setup options in the browser it uses. However, after that certain parts of the site may not function properly.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC. (“Google”), 1600 Amphitheater Parkway, Mountain View, CA 94043, United States. Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. You may also prevent the collection by Google of the cookie-generated data related to your use of the Website (including your IP address) and the processing of such data by Google by using the link below (https://tools.google.com/dlpage/gaoptout?hl=EN) Download and install the available browser plugin.
Please see https://www.google.com/intl/en/policies/privacy/ or https://support.google.com/analytics/answer/6004245?hl=en for general information Google Analytics and Privacy). You can also prevent the installation of cookies by setting your browser software accordingly. A general shutdown of cookies is not recommended, since temporary cookies are quite legitimate and u.U. other websites rely on this feature. Instead, it makes sense to have cookies automatically deleted at the end of a session. The deletion is carried out as soon as the browser is completely stopped, which can happen quite a few times a day.
You can also use the following link (http://tools.google.com/dlpage/gaoptout?hl=en) to download a software (Google Browser add-on for deactivating Google Analytics) that collects data from Google -Analytics prevented.
Data using our contact form
If you send us a message via our contact form, you can use a pseudonym instead of your correct name. Entering an e-mail address is necessary to enable us to contact you by e-mail.
The data entered by you in the contact form will be used by us exclusively to answer the contact as part of your request to us via the contact form. We will not share the information you provide in the contact form with third parties or use it for any purpose other than to respond to your request.
Your data will be deleted after final processing of your request, if you so desire and the deletion no legal storage requirements.
With the following information, we will inform you about the contents of our newsletter, as well as the registration process and your opposition rights / termination. By subscribing to our newsletter, you agree to the receipt and the procedures described.
We send our newsletter with promotional information (hereinafter “newsletter”) only with the consent of the recipient. The registration for our newsletter takes place in a so-called double-opt-in-procedure. After registering for our newsletter, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no third party can register with your e-mail addresses.
The registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address.
To subscribe to our newsletter, it is sufficient to enter your e-mail address. Optionally, we ask you to provide your first and last name as well as your address. This information is voluntary and only serves to personalize the newsletter. You can also use a pseudonym.
Your e-mail address will remain with us until you unsubscribe from our newsletter. Unsubscribing from the newsletter is possible at any time for the future, either by clicking on the link at the end of each newsletter or by clicking on the “unsubscribe newsletter” link on our website and following the steps described below.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to M. Botsari 6, 15237, Athens, Greece.
If you believe that any information we are holding on you is incorrect or incomplete, please emailing us at firstname.lastname@example.org or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Google Web Fonts
In accordance with the provisions of the General Data Protection Regulation (DSGVO), we inform you that the consent to the sending of e-mail addresses on the basis of Art. 6 para. 1 lit. a, 7 DSGVO and § 7 (2) no. 3. We are interested in using a user-friendly and secure newsletter- and shopsystem that serves our business interests as well as meeting users’ expectations for information about our products.
We further point out that you the future processing of your personal data in accordance with the statutory requirements. Art. 21 DSGVO can contradict at any time. The objection may in particular be made against processing for direct marketing purposes.
What rights do you have regarding your data?
What rights do you have:
- You have the right to information about the personal data stored about you.
- You have the right to delete your data unless legal retention periods exist
- You have the right to correct your personal data if we have stored it incorrectly.
- You have the right to object to the use of your data.
We further point out that you can contradict the future processing of your personal data in accordance with the statutory requirements. Art. 21 DSGVO at any time. The contradiction may in particular be made against processing for direct marketing purposes.